El Rey Enterprises Phone Service was developed as a less expensive alternative to the on-site solution. The objective is to provide interpreter services by using conference calls.

Initial Setup

There is a $15 initial charge (one time only) for setting up your account with El Rey Enterprises. The customer would be asked to provide the following:

• A list of the authorized individuals who could initiate a phone interpreter request.
• Name, address and phone number for the billing office point of contact.
• Use of two phones that could be connected to the same call to the interpreter.
  

Typical Session: A typical session would include the following:

• Call 599-9971 to request an interpreter session.*
• Caller would need to provide her/his name to verify authorization.
• Once authorization has been verified, caller would receive phone number to call for the conference.
• Caller would be asked to provide any relevant information (name of client or patient and background information).
• Caller would call the conference phone number. The time of the call would start when all three parties are online.
• Jerima King (native Spanish speaker) will do consecutive interpretation between the staff member and the client or patient.
• The staff member will decide when the service is complete.
• El Rey Enterprises will notify the staff member of the recorded duration of the call at the end of each call.

Invoice

• El Rey Enterprises will submit an invoice monthly for all Spanish Interpreter Service calls during the calendar month by the 5th of the following month.
• The invoice would include authorization name, session date and request time, duration of session and charge for each session during the calendar month.
• The balance would be due by the end of the month.
  
  

* The Foreign Language Center may be contacted at 636-1713 when Jerima King is not available, and for languages other than Spanish. Please note that their charges may be different.